0bd9's Privacy Policy —
We are committed to protecting your information

0bd9 ("we", "our", or "platform") operates a safe and reliable online gaming and betting service for players in Bangladesh. This Privacy Policy ("Policy") explains what personal information 0bd9 collects when you use our website, mobile platform, or related services ("Services"), why that information is collected, how it is used, and the rights and controls available to you.

By using our Services, you agree to the terms described in this Policy. If you do not agree with any part of this Policy, please refrain from using our Services. This Policy should be read together with our Terms and Conditions and Responsible Gaming Policy.

0bd9 collects certain necessary information to operate its services smoothly and to give you the best experience. The details of this information are described below:

1.1 Information You Provide

When you register, manage your account, or contact us, we collect:

• Full name and date of birth (required for age verification)
• Email address and mobile number
• Password (stored in encrypted form — never in plain text)
• Payment method details — the mobile number linked to your bKash, Nagad, Rocket, or Upay account
• Identity document information (national ID or passport — for identity verification where applicable)
• Records of chat or email communication with our support team

1.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and device identifier information
• Browser type, operating system, and device model
• Duration of your session on the platform and a list of pages visited
• Gaming history, bet amounts, and transaction details
• Usage patterns collected through cookies and similar tracking technologies

0bd9 uses the information collected for the following legitimate and necessary purposes:

• Account management: To create, verify, and keep your account secure.
• Service delivery: To process gaming, betting, and financial transactions.
• Age verification: To confirm that platform users are at least 21 years old.
• Fraud prevention: To detect and prevent suspicious activity and protect the security of the platform.
• Customer support: To respond to your questions, complaints, or requests.
• Responsible gaming: To monitor your playing patterns in order to identify potentially problematic behaviour and provide assistance.
• Service improvement: To analyse user experience and improve service quality.
• Communication: To send important account notifications, transaction confirmations, and security alerts.

0bd9 relies on the following legal bases to process your personal information:

• Contract performance: By agreeing to our Terms and Conditions, you enter into a contract with us. Processing your information is necessary to fulfil that contract.
• Your consent: In certain cases (such as marketing communications), we process your information based on your explicit consent.
• Legitimate interests: Your information is processed for legitimate purposes such as fraud prevention, security, and service improvement.
• Legal obligations: Your information is processed as necessary to comply with applicable laws and regulations.

0bd9 does not sell your personal information to any third party. However, limited information may be shared with our trusted partners to deliver specific services:

4.1 Payment Processors

To process financial transactions, we work with bKash, Nagad, Rocket, and Upay. These payment gateways receive only the minimum information necessary to process your transaction.

4.2 Technology and Service Providers

Companies that provide cloud hosting, cybersecurity, data analytics, and customer service software assist us in running our operations. These companies may only process your information in accordance with our instructions.

4.3 Game Providers

Our platform includes services from Pragmatic Play, Evolution Gaming, Spribe, and other game developers. Limited information necessary during gameplay may be shared with these providers.

4.4 Legal Requirements

In the case of a court order or legal obligation, or to assist in investigating fraud or criminal activity, we may be required to provide information to law enforcement authorities.

0bd9 follows industry-standard technologies and practices to protect your information:

• SSL encryption: All data transmission on our website and applications is secured by SSL/TLS encryption.
• Password hashing: Your password is stored using strong cryptographic hashing algorithms.
• Access control: Only authorised staff may access your information, and only for specific purposes.
• Security monitoring: Our systems are under continuous security monitoring.
• Regular audits: We conduct regular security assessments and testing.
• Firewall protection: Our servers are protected by advanced firewalls and intrusion detection systems.

While we take the highest protective measures, no online service is completely impenetrable. We therefore ask that you keep your password confidential and sign out of your account after logging in on an unfamiliar device.

How long 0bd9 retains your personal information depends on the type of information and the purpose for which it was collected:

• Account information: For as long as your account is active, and for the period required to meet applicable legal obligations after the account is closed.
• Transaction records: Financial transaction records are retained for an extended period in accordance with legal requirements.
• Gaming history: Your gaming records are retained for as long as your account is active.
• Support communications: Records of customer service communications are retained for a defined period.

Once the applicable retention period has passed, your information is securely deleted or anonymised so that no individual can be identified from it.

0bd9 uses cookies and similar technologies to improve your browsing experience and to keep the service running properly.

7.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and keep core service functions working.
• Performance cookies: Help improve the service by analysing which parts of the site are being used and how.
• Preference cookies: Remember your language, theme, or other preferences.

7.2 Cookie Controls

You can delete cookies or instruct your browser not to accept new ones through your browser settings. Please note that disabling essential cookies may cause some parts of our service to not function properly.

As an account holder at 0bd9, you have the following rights:

• Right of access: You may request to know what information we hold about you.
• Right to rectification: You may request that incorrect or incomplete information in your account be corrected.
• Right to erasure: In certain circumstances you may request that your personal information be deleted, subject to legal retention obligations.
• Right to restrict processing: In certain cases you may object to the processing of your information.
• Right to data portability: You may request your information in a structured, machine-readable format.
• Right to withdraw consent: You may withdraw from any data processing carried out on the basis of consent at any time.

To exercise any of the above rights, please contact our support team. We will respond to your request within a reasonable time in accordance with applicable law.

0bd9's services are strictly for individuals aged 21 or older. We do not knowingly collect information from any minor. If we receive information indicating that a user is under 21, we will immediately close that account and delete all collected information.

If you believe a minor is using our platform, please notify us immediately.

0bd9's technology service providers may be located in various countries, which means your information may be transferred outside Bangladesh. We ensure that such transfers take place only after appropriate safeguards are in place, such as:

• The presence of adequate data protection laws in the recipient country
• Standard contractual agreements with data processors
• Industry-standard encryption and security protocols

0bd9 may update or amend this Privacy Policy from time to time. If significant changes are made, we will notify you by email or through a notice on the platform.

Continued use of the service after each update will be taken as your agreement to the revised policy. We therefore recommend that you review this page from time to time.

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our customer service team:

Our support team is available 24 hours a day, 7 days a week to assist you with any privacy-related questions.